+971 501364998
mail@theportraitroom.ae
Studio Location
Mobile (WhatsApp), Phone and Email
We've got your back if you need to shuffle things around. Rescheduling won't cost you a dime, but we'll need a heads-up at least 3 days (72 hours) before your confirmed time slot. Life's twists happen – emergencies, health hiccups, or schedule shake-ups – we understand.
Pass the torch to your buddies if you can't make the show – just let us know who's rocking your spot.
When you're setting the new date, stick to the same month as your original plan, and choose from the available openings. Let's keep things smooth and on track!
You've got a 3-day (72-hour) window to cancel your booking, but there's a 70 AED fee. Life can get tricky – emergencies, health matters, traffic snarls, or last-minute schedule changes – we understand, and we're here to help.
Clients who no-show during their reserved time slot due to personal reasons, including unforeseen circumstances like emergencies, illness, heavy traffic, schedule changes, or other personal situations (which are also beyond our control), are not eligible for either rescheduling or a refund.
We're happy to hold on for you if you're running a bit behind, but our wait time is capped at 30 minutes.
If you arrive after this grace period, we won't be able to accommodate you, and, unfortunately, a refund won't be possible. This applies even if it's due to unexpected situations (like emergencies, illness, traffic, scheduling shifts, or personal matters that are beyond our control).
You do have an option to reschedule on the same day, but this is subject to an available slot and comes with a charge of 70 AED.
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